Using the Hartman Value Profile Tool to Embed Values and Behaviours

Following the Francis Report, it was highlighted that improving the values and behaviours of NHS staff could have a positive impact upon patient care. As such there has been an outward focus recently on how other organisations have recruited for and nurtured such values within new and existing staff.Memorial Hermann Health System is one of the largest healthcare systems in the United States, and has been embedding values and behaviours over the last 25 years using the Hartman Value Profile (HVP) tool. This has led to very positive results around employee retention and engagement, both of which have been shown to have a direct impact upon patient care and experience. Originally this tool was used as a way of measuring the values of existing staff in order to determine which values the organisation would like to recruit for. However over the years use of the tool has evolved. Now as well as recruitment it is being used to help coordinate roles within senior management teams, and is becoming increasingly useful in helping to performance-manage existing staff.